Web based Complaint Management Application :
The Mobile App is linked to the Complaint Management portal of Indian Railways, where complaints can be registered through Web and SMS to 9717630982. Detailed MIS reports with various zone wise, division wise, type wise, filters will enable effective monitoring at the administrative end. The complaints will be stored in the database. Validations for station name, train number and PNR number have been built into the application for user convenience. The complaint will be auto assigned to the concerned railway functionary for redressal. Complainants can use the unique ID number to track progress of complaints. Complaints will be provided with a unique complaint ID number. A fast and user friendly structured interface has been provided to register complaints on mobile phones. The Mobile App can be downloaded from Google Play Store. The Mobile App uses the latest technology namely HTML5, JavaScript, CSS3.1. The Mobile application has been implemented using Android 2.3.3 (and above) platform and would be made available for Windows Phone 8.1 (and above). The first Mobile App is on the Android platform. Indian Railways are launching the first mobile phone App for registering passenger complaints. A link to Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will also be provided. A SMS based complaints and suggestions application on the number 9717630982. A web based complaints and suggestions application on URL. A mobile app based complaints and suggestions application (currently on the android platform). The Complaint Management System (COMS) portal consists of the following applications :. The passengers can also SMS their complaints on mobile number 9717630982. The passengers can also file their complaints and suggestions on the web page. The passengers who want to complaint or make any suggestions may download the Mobile App from the URL. 
Complaint Web Portal & Mobile App Passenger Friendly "Customer Complaint Web Portal and Mobile App" Passengers can also Lodge their Complaints Through ‘Sms’
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